Keeping the customer satisfied – fine but what what motivates them? Demographics and psychographics are too limited. Here’s Valuegraphics for the ultimate marketing profiling system.

How to pitch – stories, news and agencies. Pip Decks Storyteller Tactics is a revolutionary way to make your pitches land. Find out how Steve was inspired to create this system and how this is going to help your agency new business process.

How to think like a futurist – Tom’s new training course. Plus the future of the the working week, sustainable food habits, modern measures of status, the future of the gig worker and fixing the gender balance.

Stevie Spring CBE
Chairman of mental health charity Mind, former chair of the British Council, board director at retail giant Co-op and general all-round amazing person sits down to discuss her life, career and philosophy and why she recommends dividing your time between profit, people and planet.

Launching tomorrow’s brands today – Unrest is creative agency Uncommon’s incubator and Orr’s FMCG pedigree means this is a show for the record. Jeremy Davies is back! Keith does an end-of year rap-up.